- Processing Time
Your order will be processed and shipped out of our warehouse every Monday, Wednesday and Friday.
Please allow for additional processing time (3-5 business days) when we experience a higher volume of orders for special releases & holidays.
- Domestic Rates & Delivery Times (Portugal)
Spend more than €50 and receive free shipping! (Standard Rate)
Please note that for mixed orders, the highest shipping rate will apply (Example: order with 1 bracelet and 1 hat will cost €5 Flat Rate).
- International Rates & Delivery Times
- International Taxes/Duties
If you’ve placed an order outside of the Portugal, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.
Wide Future is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees.
Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.
- What happens if I don’t pay my customs fees?
If you do not accept the package from Wide Future due to any unforeseen circumstances, you are responsible for the original shipping charges of your order. This amount will be deducted from your merchandise order if a refund is requested.
- Lost/Unknown Causes to shipment
Packages that are either stolen/lost in transit are eligible for reshipment. For your order to qualify for this, your tracking must not have a confirmed ‘Delivery’ status in the tracking link. Also, if your package does not arrive after the estimated delivery time as mentioned in the Shipping Guidelines, please follow these steps to troubleshoot the issue before contacting us:
- CTT – Correios de Portugal (Domestic) or your Local Postal Service (International) to explain the situation and provide them your tracking number
- If they are unable to help you, e-mail us at email@example.com with a brief explanation of your situation
- We will follow-up with either a refund or reshipment depending on the customer’s request
Within reasonable requests, we will reship your order for free; unless there are items that are out of stock (which we will refund you for that portion). However, please understand that we can only honor one reshipment (via CTT Normal-Class) per customer. If the reshipment does not arrive at your address, we will refund your order charge (excluding shipping fees).
For our international customers, Registered Shipping service is recommended to ensure that your package arrives quickly and safely to your destination.